Right of withdrawal

If the Buyer withdraws from the Purchase Contract, the Buyer is obliged, no later than 14 days from the date of withdrawal, to send the goods back or hand them over to the Seller at the Seller’s premises or to a person authorised by the Seller to take receipt of the goods. The deadline is deemed met if the goods were handed over for carriage no later than on the last day of the period.

On withdrawal from the Purchase Contract, the Buyer bears only the cost of returning the goods to the Seller or to a person authorised by the Seller to take receipt of the goods.

The Buyer is obliged to send back or return the goods complete, i.e. including any accessories supplied and any documentation, clean, undamaged and, where possible, in the original packaging, in the condition and at the value in which the Buyer received them.

On withdrawal from the Purchase Contract, the Buyer is liable to the Seller for any diminished value of the goods resulting from handling the goods beyond what is necessary to establish their characteristics and functionality.

If the Buyer has entered into a contract for the provision of services with the Seller, the Seller will begin performing the contract during the withdrawal period only at the Buyer’s express written request (with the Buyer’s express consent). If the Buyer consents to the service starting before the withdrawal period expires, the Buyer loses the right to withdraw once the service has been fully provided. If the Buyer withdraws from a services contract and, before the services began, gave express consent to their provision during the withdrawal period, the Buyer is obliged to pay the Seller only the price for the performance actually provided up to the day the notice of withdrawal was delivered. The price for the performance actually provided is calculated pro rata on the basis of the total price agreed in the contract. If the total price agreed in the contract is excessive, the price for the performance actually provided is calculated on the basis of the market price of the performance provided.

The Seller is obliged, without undue delay and no later than 14 days from the day the notice of withdrawal is delivered, to return to the Buyer all payments received from the Buyer under or in connection with the Purchase Contract, including the costs of transport, delivery and postage and other costs and charges.

The Seller is obliged to return the payments to the Buyer by the same means the Buyer used to pay. This does not affect the consumer’s right to agree another method of payment with the Seller, provided no additional charges are made to the Buyer in connection with it.

On withdrawal from a Purchase Contract for the sale of goods, the Seller is not obliged to return the payments to the Buyer before the goods are delivered to the Seller or before the Buyer proves that the goods have been sent back, unless the Seller proposes to collect the goods in person or through a person authorised by the Seller.

Where a gift is provided to the Buyer together with the Goods, the gift agreement between the Seller and the Buyer is concluded subject to a condition subsequent: if the Contract is withdrawn from, the gift agreement ceases to be valid and the Buyer is obliged to return the gift to the Seller.